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Transformative Trends That Are Shaping the Evolution of Outsourcing Services

January 30, 2024

Navigating 2024: The JDA TSG Leadership Team Shares Their Perspective on How Emerging Technology Will Continue to Play a Key Role

December 21, 2023

2024 Planning: Don’t Let Market Uncertainty Drive Underinvestment in Your Customer Experience

November 16, 2023

Beyond the Playbook: Rethinking Customer Experience for Stability in a Turbulent Economy

The Rise of Outsourcing. Driving Growth in a Fragile Market

5 Signs It’s Time to Outsource Your CX Teams

Unlocking Business Growth: The Power of Outsourcing in Customer Success Management

Are You Building 1,000 Yard Football Fields?

November 29, 2022

A Downturn is No Time to Stop Delivering for Your Customers

November 16, 2022

Are the Financial Institutions Now Disrupting the Fintech Disrupters?

October 10, 2022

How to Succeed with Business
Process Outsourcing Companies

Alex Mortman, Ann Piccirillo, Jeff Givens

When to Consider Outsourcing Solutions to
Respond to the Great Resignation

Alex Mortman, Ann Piccirillo, Jeff Givens

Is There a Crisis in Leadership
That’s Fueling the Great Resignation?

Managing the Great Transformation:
Lessons Learned at JDA TSG

Alex Mortman, Jeff Givens, Ann Piccirillo

What is the Great Transformation and How Did It Spawn the Great Resignation?

Alex Mortman, Ann Piccirillo, Jeff Givens

Helpful Hints for a Remote Seasonal Tax Preparation Role

Jeff Givens, Alex Mortman

January 21, 2022

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