At JDA TSG, we partner with enterprise-level organizations that want to make their operations more efficient, flexible, scalable and agile.
Our business process outsourcing services free them to focus on delivering the very best experience to their customers. We provide the strategy, highly skilled teams and energy it takes to make change happen quickly, even at large scale. And we hold ourselves—and the outsourced business processes we deliver—to a higher standard.
Founded in 2011, we are home to a bright and ambitious team of experts, problem solvers and high achievers. And because we partner with industry leaders we respect and admire, our managed teams are highly motivated and integrate seamlessly into your workforce.
Our approach is simple. First, we respect and reward our talented team. Second, we focus intensely on solving our clients’ problems.
We are business process outsourcing experts, skilled at conceptualizing, constructing and executing critical customer-facing programs and services for global industry-leading organizations. Our clients trust us to manage, on a fully outsourced basis, their most important business processes—so they can focus on what they do best and grow their business.
We are world-class recruiters, and we draw on our ability to source expert talent—even those hard-to-find skill sets—to assemble the expert teams that deliver our services. In special situations when clients require staff augmentation for a short or long-term project, however, we can provide the skilled professionals they need, and we can manage these teams to whatever degree the client wishes. We handle all the recruiting, credential verification, training and performance monitoring—so our professionals are engaged and productive from day one.
What Makes Us Different
Why do many of the world’s top brands rely on JDA TSG to move major initiatives forward? Here are just a few reasons:
- We attract and retain top-tier talent. We know how to find and keep truly impressive people, and we have a long track record of delivering the expertise our clients need.
- We get the job done. Even when the path forward is difficult, we always find a way. That’s why many Fortune 100 companies choose us. Again and again.
- We think like owners. We embrace your strategy and business objectives. Then we deliver day after day like our futures depend on it.
- We flex when you need it. We design every engagement to address your organization’s unique environment. And when conditions change, we adjust alongside you.
Forever entrepreneurs, we think and push ourselves so that even our largest clients can execute with agility and speed—even on a global scale.
Why We Succeed
JDA TSG is able to overcome even the most complex business process challenges because we have designed our organization for flexibility and resilience.
- Built to suit. We learn how your business operates, what your customers expect and what makes your culture unique. We identify your challenges and opportunities. Then we formulate a program to deliver the solution and expert team it takes to achieve your objectives.
- Streamlined process. We draw on our creativity and deep experience to identify the most effective way to structure and scale your process.
- Exceptional talent. We recruit top professionals and build a team that will succeed in your organization and culture.
- Onboarding. Talent is only the beginning. Our onboarding program ensures each team member understands the client’s objectives, is prepared to contribute and is a strong personality fit. We assign a mentor to each new professional to support them along the way.
- Accountability. Our team, starting with our leadership, works within a clearly-defined framework of accountability. To measure the success of our work, we monitor a carefully selected set of KPIs. Nothing is more important than earning our clients’ trust.
Why Consider JDA TSG?
We work every day with some of the most recognizable brands in the world. These companies could choose to work with anyone they like, but they choose JDA TSG. Why? Perhaps it’s because we are a different kind of business process outsourcing partner. We are ambitious but humble. We are smart but open to new ideas. We are tenacious without being overbearing. Most of all, we love to see all our hard work bear fruit. We hope you will think of us when you need to make change happen.