SERVICES
MANAGED SERVICES
Fuel Transformation:
We provide sophisticated program management and process optimization services for companies of all sizes. JDA TSG effectively manages complex IT and Operational challenges, improves underperforming functions, and maximizes output. Our clients, which range from Fortune 50 to Fortune 1000 companies, turn to JDA TSG to fulfill critical functions once serviced by in-house teams.
IT OPERATIONS
Technology is the backbone of every organization. Yet, every organization is not an IT company.
JDA TSG keeps you connected with customers, employees, suppliers, and other stakeholders with process improvements and system efficiencies that keep your focus on where it matters most.
System Administration
Problem Solving & Analysis
Data Center Daily Operations
Alert Monitoring
Cloud Security & Management
DevOps
Logistics & Scheduling
Speed of service delivery is critical for customer success. Equally important is getting the right quality outcome the first time. Faults in the service request lifecycle can have catastrophic results – loss of productivity, innovation, engagement, and reputation are at risk.
With all at stake, JDA TSG designs Service Request Management processes through a measured hybrid of talent and technology to ensure the highest quality at every point in the request lifecycle from intake to resolution.
CRM Management
Performance & Trend Analysis
Scheduling Management
Workforce Management
Service Operations
Effectively managing service operations is crucial to controlling costs and exceeding customer expectations. We specialize in the design and development of effective customer service options to support acquisition, retention, and profitability.
Case Management
Agent Productivity
Knowledge Database
US & Nearshore Service Centers
process & procedure development
Business leaders are increasingly looking to outsource Centers of Excellence as a means to effectively mine continuous best practices, process innovation, and workforce optimization. Our Lean Six Sigma certified advisers provide specialized expertise in optimizing operations, including service delivery design, process engineering, performance analytics, and project management. JDA TSG deploys these new protocols via an outsourced Center of Excellence to ensure continuous quality enhancement and process improvement measured by metrics that track ongoing performance.
Change Management
Service Design
Best Practice Integration
Continuous Improvement