SERVICES

MANAGED SERVICES

Fuel Transformation: 

We provide sophisticated program management and process optimization services for companies of all sizes. JDA TSG effectively manages complex IT and Operational challenges, improves underperforming functions, and maximizes output. Our clients, which range from Fortune 50 to Fortune 1000 companies, turn to JDA TSG to fulfill critical functions once serviced by in-house teams.  

  

  

IT OPERATIONS

Technology is the backbone of every organization. Yet, every organization is not an IT company.   

JDA TSG keeps you connected with customers, employees, suppliers, and other stakeholders with process improvements and system efficiencies that keep your focus on where it matters most.   

System Administration

System Administration

Problem Solving & Analysis

Problem Solving & Analysis

Data Center Daily Operations

Data Center Daily Operations

Alert Monitoring

Alert Monitoring

Cloud Security & Management

Cloud Security & Management

DevOps

  

Logistics & Scheduling

Speed of service delivery is critical for customer success. Equally important is getting the right quality outcome the first time. Faults in the service request lifecycle can have catastrophic results – loss of productivity, innovation, engagement, and reputation are at risk.   

With all at stake, JDA TSG designs Service Request Management processes through a measured hybrid of talent and technology to ensure the highest quality at every point in the request lifecycle from intake to resolution. 

process automation

CRM Management

Measured Performance

Performance & Trend Analysis

Scheduling Management

Scheduling Management

Automation Tools

Workforce Management

  

  

  

Service Operations

Effectively managing service operations is crucial to controlling costs and exceeding customer expectations. We specialize in the design and development of effective customer service options to support acquisition, retention, and profitability.

Case Management

Case Management

Agent Productivity

Agent Productivity

Knowledge Management

Knowledge Database

US Near Shore

US & Nearshore Service Centers

  

process & procedure development

Business leaders are increasingly looking to outsource Centers of Excellence as a means to effectively mine continuous best practices, process innovation, and workforce optimization. Our Lean Six Sigma certified advisers provide specialized expertise in optimizing operations, including service delivery design, process engineering, performance analytics, and project management. JDA TSG deploys these new protocols via an outsourced Center of Excellence to ensure continuous quality enhancement and process improvement measured by metrics that track ongoing performance.

Intelligent Automation

Change Management

Service Design

Service Design

Standard Operating Procedures

Best Practice Integration

Project Management

Continuous Improvement

  

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