As Senior Program Manager, John leads a team of Customer Engineers focused on providing the highest quality service to our clients.
One of his first projects at JDA TSG was improving the onboarding process. He developed a ramp up plan for new engineers with specific milestones to track their progress. In addition, he made improvements to the new hire orientation and developed classes to provide job related training. The processes put in place were especially helpful when we escalated our hiring rate, enabling us to seamlessly increase the overall headcount while meeting client expectations.
According to John, “There was no pivotal moment to my problem-solving approach; however, my many years of experience have provided a foundation where very few problems are new or unrelated to something I’ve solved in the past. Through continuous learning and experience, my approach has developed over time and continues to improve.”
One of the biggest challenges our clients face is the high turnover rate due to a change in policy where we can only keep engineers on staff for 18 months before they are required to take a 6-month break. When this change was announced, John immediately developed a strategic plan to minimize the impact for JDA TSG, the client, and the engineers. Through careful execution, he found ways to improve and refine the plan. No other vendor company came close to managing this process as well, and John quickly became the go-to expert for our clients and internal staff for all things related to this policy.
John lives in Keller, Texas with his wife and golden retriever. He loves spending time with his granddaughter, snow skiing, playing golf, running, and traveling.
- Over 30 years of leadership and operational experience
- United States Air Force
- Operations Manager, Amazon
- BA from the Virginia Military Institute
- MS in Management from Embry-Riddle Aeronautical University