If you need key resources to make your operations more efficient, scale a large, complex program or deliver innovation more quickly, we are ready to help. Reach out today.
At JDA TSG, we partner with the most progressive enterprise technology companies to transform their CX organizations, focusing on delivering the human touch into their customers’ experiences. We help companies scale, while remaining agile enough to react to changing demand.
JDA TSG helps enterprise technology companies:
Gain Control Of Your Most Critical CX Interactions
Many Customer Experience leaders have seen the backlash of outsourced and offshore service impact their customer satisfaction and NPS scores and ultimately their ability to retain customers long-term. As leaders assess which aspects are most critical to the customer experience, JDA TSG is there to help recruit, train, onboard, and operate exceptional teams in close coordination with company leadership and day-to-day execution teams.
Outsource Your Cost, Insource Your Strategy
The most progressive companies are making a transformation to bring critical customer-facing activities closer to internal decision-makers. At JDA TSG we offer the best of both worlds – outsource the cost and the challenges of recruiting, training, and managing, while embedding the teams into your organization supported by the expertise of JDA TSG to help improve processes and service.
The need to manage costs and meet customer needs in a volatile market environment puts pressure on business leaders to act quickly. Shifting from fixed to variable cost creates the flexibility to operate effectively and respond with speed.
Wary of The Cost To Migrate
We understand the risk – in both cost and time – inherent in transitioning to a new team. We mitigate that risk through an upfront investment from JDA TSG to put boots on the ground so there is no gap in service and no additional cost to clients.
Protect Your Brand
We know that every time a customer interacts with you, it affects their view of your brand. We have proven we can honor that goal with the most valued brands in the world.
Alex Mortman, CEO, JDA TSG
WHY CHOOSE JDA TSG?
Why do many of the world’s top brands rely on JDA TSG to move major initiatives forward? Here are just a few reasons:
- We are NOT a traditional BPO. While others “offer” the entire suite of CX services, recent history has shown that they have been ineffective in delivering on all aspects. That’s where JDA TSG comes in. We are purpose-built to serve the exact needs of our clients.
- Bringing back the human touch. We know that as companies strive towards a frictionless and primarily automated CX journey, there are inevitable gaps in the process that require human intervention. JDA TSG specializes in building teams with that unique skillset at the intersection of technical knowledge and customer empathy.
- We think like owners. Forever entrepreneurs, we think and push ourselves so that our clients, big or small can execute with agility and speed—even on a global scale.
- Technology is in our blood. We have worked in this space for years, helping shape the Cx strategy and execution plans of one of the most successful fintech companies in the world.
- Trust. In the end, we embrace your strategy and business objectives. Then we deliver day after day like our futures depends on it. Because it does.
- Unique agility. We flex when you need it. We design every engagement to address your organization’s unique environment. And when conditions change, we adjust alongside you.
We are business process outsourcing experts, skilled at conceptualizing, constructing and executing critical customer-facing programs and services for global industry-leading organizations. Our clients trust us to manage, on a fully outsourced basis, their most important business processes—so they can focus on what they do best and grow their business.
We are world-class recruiters, and we draw on our ability to source expert talent—even those hard-to-find skill sets—to assemble the expert teams that deliver our services. In special situations when clients require staff augmentation for a short or long-term project, however, we can provide the skilled professionals they need, and we can manage these teams to whatever degree the client wishes. We handle all the recruiting, credential verification, training and performance monitoring—so our professionals are engaged and productive from day one.