Field reports / NFL
Operational structure, without the bureaucracy.
How JDA TSG consolidated a fragmented, five-vendor IT operations group into one stable, high-performing team, cutting turnover and lifting production across three data centers.
50%→20% ▼
ANNUAL TURNOVER, REDUCED
5 → 1
VENDORS CONSOLIDATED
50%→~20%
TURNOVER REDUCED
+15%
PRODUCTION, SAME COST
24x7x365
ACROSS THREE DATA CENTERS
PROGRAM · IT OPERATIONS GROUP / DATA CENTER SUPPORT · NATIONAL FOOTBALL LEAGUE
/ THE CHALLENGE
One technical operations group, five different contractors, and turnover running at half the team a year.
The league’s technical operations group was staffed by contractors from five different companies, each with different recruiting processes, billing, and management structures, creating fragmentation, inefficiency, and high turnover.
Turnover had reached 50%, increasing the recruiting and training burden and disrupting continuity. The NFL needed a stable, high-performing IT team supported by consistent processes and leadership.
/ THE SHAPE OF THE WORK
Turnover, before and after.
Five vendors and 50% turnover became one stable team.
/WHAT WE DID
A full operating model, not seat-filling.
01
Consolidated the talent strategy
RECRUIT · ONBOARD · TRAIN
Standardized recruiting, onboarding, benefits, and training into one cohesive strategy, beyond seat-filling.
02
Implemented performance
management
CLEAR · MEASURABLE
Coaching routines so expectations were clear and measurable.
03
Documented operating procedures
SOPs · PROACTIVE
Developed SOPs to anticipate needs and reduce reactive firefighting.
04
Delivered always-on coverage
24x7x365
Round-the-clock support across three data centers, with consistent management.
/IMPACT
Talent
Turnover from 50% to ~20%, with improved continuity and team stability.
Delivery
Production up 15%+ while maintaining consistent operating costs.
Process SOPs
Created to anticipate client needs, improving consistency and speed.
Stability
Improved continuity across critical IT operations.
/WHY IT WORKED
01
A full operating model.
Recruiting, training, benefits, performance management, and process development together.
02
Clear accountability and documented SOPs.
Scale knowledge and reduce single points of failure.
03
Focus on fit and collaboration.
Not just technical skills.
04
Always-on coverage.
Delivered with a consistent management structure.
“ At JDA, our priority is helping clients like the National Football League thrive long-term, not just by filling seats, but by building systems and teams that scale. We’re proud to bring clarity, consistency, and performance to their IT operations. ”
— ALEX MORTMAN, CEO, JDA TSG
/THE MODEL BEHIND THIS
IT and service operations run to your SLA by a credentialed, accountable team.
See the capability, or bring us your operation.