Each touch point in the long customer journey is as important as the last to keep the customer loyal. But there are three big challenges holding back customer success teams today:  

• Economic uncertainty. Your strategy is sound. Your metrics are improving. Your customers are happy. Then…economic uncertainty creeps in and you must make changes. To your strategy. To your operations. To your team. We help scale your team up and down, improve processes and workflow and advise and execute operational improvements to help you adapt to any business climate.  
• Lack of access to specialized talent. Your organization provides a complex product or service that requires a customer success team with technical expertise to provide the appropriate level of support. Attracting and retaining that talent is expensive and time-consuming. JDA TSG acts as an extension of your organization, managing and optimizing teams to maximize your overall output.   
• Hiccups with automation: Automation is everywhere, streamlining many business processes. But there are some functions within customer success that simply cannot be done effectively when automated. In these instances, a human element is necessary. We understand this push and pull to find efficiency and help you find balance. 

Which challenge are you tackling? JDA TSG is here to help smooth out friction and find the right mix of resources. We have helped some of the biggest brands in the world manage their customer success teams with a mix of in-house and outsourced resources aligned to their unique goals.  

Let’s establish greater agility across your customer success org.