Day-to-day outsourced management focused on engineering services for client’s customers, on a transactional or dedicated basis. JDA TSG takes responsibility for identifying, evaluating, hiring, and training distinguished technical resources on behalf of our clients. Field Engineering Delivery Services encompass accrediting delivery capabilities, calendar adherence, client facing utilization, travel, expense conformity, and quality. Weekly, monthly, and quarterly reviews are conducted with clients to discuss program metrics, and areas of operational and process optimization to drive further efficiency.
Onsite and Remote
Field Engineers typically travel to customer locations to provide a broad range of services. Based on a given requirement, it’s not uncommon for these resources to also provide remote assistance to drive resolution. JDA TSG Field Engineers are subject matter experts in their technical disciplines, able to provide the highest level of service and commitment.
From pre-sales planning and architecture through implementation and ongoing support, JDA TSG will ensure you have the appropriate resources to provide the coverage and expertise necessary to help you achieve your goals.
Implementations, migrations and on-going support services help ensure that your systems are running properly at all hours of the day and night.
Whether planning for a migration to the Cloud, or looking to upgrade your existing server environment, our Field Engineers provide the proper amount of scrutiny and expertise to reduce risk and ensure a smooth transition.
Proactive and Reactive
Regardless of your needs being proactive for planning and preparedness or reactive to get someone into a war room/command center to address a critical situation, JDA TSG’s Field Engineering teams are able to meet and address your needs.